Interviews With Two Basement Repair Inspectors

Friday, April 21st, 2017


Read these interviews to get to know two of our inspectors a little better.

 

I sat down with a newer inspector, Clark Sturgill, and a more seasoned inspector, Justin Tise, to hear about their experiences with Ohio Basement Authority so far. Read their responses to learn a little about them and their jobs!

 

Clark Sturgill: Clark has been with OBA for 4 months.

1. How long have you worked here now?

Four months.

2. What did you do before this? Have the skills you learned in previous jobs contributed to your work as an inspector? How?

Architectural Products Company. I worked in sales, which directly correlates with being an inspector. My knowledge of construction has helped make this transition to inspector easier as well.

3. What was the hardest problem to learn how to inspect? Why?

Foundation settlement. You really have to know what to look for and which areas to measure change from to ensure accurate results.

4. What is your favorite part of being an inspector?

Meeting with homeowners and helping them fix the problems in their homes. I feel like I can really make a difference.

5. Have you had any memorable customer experiences?

I have met with customers that have ended up being friends of a family member, and in one case from my hometown of Tiffin. I really enjoy finding these connections I didn’t know I had.

 

Justin has been with OBA for about a year and a half.

Justin Tise:

1. How long have you worked here? 

Since Nov. 2, 2015, so about a year and a half.

2a. What did you do before? 

I was a general manager for Fastenal, an industrial distributor, and we managed the account for OBA. I worked for OBA as a supplier for five years before Jeff Tisone called me and asked me to come and work at OBA!

2b. Have the skills you learned in previous job contributed to your work as an inspector?

Absolutely! It all started back in high school working at KFC and learning the importance of customer service. This continued into college when I was a waiter, and then that helped me transition into sales at Fastenal and then OBA because part of being a waiter/customer service person is being personable and being able to find out what people need. All these experiences helped me build my confidence when interacting with customers, being able to identify their needs and then tie our competencies into the mix to provide a solution to solve whatever the problem is. Also, while in management at Fastenal, I learned how business works. As a GM I was in charge of all aspects of the store including inventory, customer service, growing revenue, managing and hiring of staff, etc. All this experience has led me to where I am today!

3. What was the hardest problem to learn how to inspect and why? 

Foundation settlement for sure. Signs of settlement can also be signs of lateral movement of the wall. So being sure to use all my tools and knowledge to differentiate between the two is crucial. If we provide piering but the wall is moving inward we have done a disservice to the customer and have not properly solved their issue. Ensuring your diagnosis is correct before presenting the solution is key. 

4. What is your favorite part of being an inspector?

Having the freedom to work independently and not be micromanaged, working for a company that empowers me to exceed expectations on all fronts, work-life balance, interacting with customers on a daily basis, and many more...

5. Have you had any memorable customer experiences?

One in particular comes to mind. An older lady and her son really made an impact on me. The father/husband was stubborn and never wanted to fix the basement water issue, so he would grunt and moan and clean up water every time it rained. Once he passed away this responsibility fell on the lady and her son. When I arrived and after delivering the warm-up and agenda, she told me she was shopping and I was the first of several bids she was getting. I followed the process and inspected inside and out and kept them involved the whole time. We discussed their goals and how to accomplish them, and signed a full waterproof and SafeDri that day. During the contract signing, she told me how relieved she was and that honestly OBA was the only company she had planned on having out due to the reviews she found online. We did the install, had a few challenges, but completed it on schedule. I actually just called her in March 2017 to check in, and she said they have had no water issues and loved not having to clean up water anymore. It makes you feel good when you know your customer has true peace of mind and can sleep soundly when it is raining.

our service area

We serve the following areas

  • Ava
  • Barlow
  • Bartlett
  • Belle Valley
  • Belpre
  • Beverly
  • Buffalo
  • Byesville
  • Caldwell
  • Cambridge
  • Coal Run
  • Coolville
  • Cumberland
  • Cutler
  • Derwent
  • Dexter City
  • Fairview
  • Fleming
  • Graysville
  • Hockingport
  • Kimbolton
  • Kipling
  • Little Hocking
  • Long Bottom
  • Lore City
  • Lowell
  • Lower Salem
  • Macksburg
  • Marietta
  • Mcconnelsville
  • New Concord
  • New Matamoras
  • Newport
  • Old Washington
  • Pleasant City
  • Portland
  • Quaker City
  • Reedsville
  • Reno
  • Salesville
  • Sarahsville
  • Senecaville
  • Stockport
  • Summerfield
  • Tuppers Plains
  • Vincent
  • Waterford
  • Watertown
  • Whipple
  • Wingett Run
Our Locations:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
1-614-254-6006
Service Area
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