Friday, November 30th, 2018 by Holly Richards-Purpura
How often do you make online or in-person purchases? Do you research products and/or companies before buying? Do you know what other customers have to say?
According to the BrightLocal Local Consumer Review Survey of 2017, research shows that 97% of consumers looked online for local businesses in 2017, and 85% of consumers trust online reviews as much as personal recommendations from friends and family.
These statistics reflect just a couple of reasons why customer reviews and having a solid (online) reputation are so powerful. We truly appreciate our customers, and we rely on them for business and sharing their experiences with others.
If you are a happy homeowner who had a remarkable experience with our company, why not spread the word? Below are some reasons why you should pay it forward by writing a review.
Help Us Maintain Our Reputation
Our mission is to establish Ohio Basement Authority as Ohio’s most reliable and respected company. We strive to provide a high level of WOW customer service to each other and our customers by conducting our business in an honest manner with the highest level of integrity.
Our team is passionate about helping homeowners. While we can sing our praises all day long, it helps to hear from those who experience our assistance firsthand. Our reputation is reflected not only through our team’s actions, but also through the words of our customers.
Along with our company website, of course, our business is featured on a variety of resources like the Better Business Bureau, Angie’s List, Home Advisor, Google, and Facebook. When you write a positive review about your experience with us, you are contributing to our star rating and reputation. This not only helps us, but other homeowners, as well.
Help Other Homeowners Like You
Seventy-three percent of consumers have more trust in a local business with positive reviews. Prospective customers are researching us and want to feel secure knowing they’ve entrusted their most significant investment – their homes – to a reputable company. By submitting your review, you are aiding these homeowners in their decisions, and giving them confidence and peace of mind.
Many customers have written that a deciding factor for them in choosing to work with our company included our online reviews.
Help Our Teammates Earn Prizes
In their pieces of feedback, many customers have written that our inspectors and production crews are “great representatives of our company,” “they should be recognized,” and “they should get a raise.”
How would you like to help our people earn rewards for going above and beyond in their efforts to deliver a remarkable experience?
When you mention our staff my name, whether it’s someone in our office, the inspector you first met with, or members of the crew that worked in your home, we record that. With our Crew Review program, we keep a tally of our teammates who are specifically mentioned by name in reviews and testimonials. Every month, the employees with the most mentions in pieces of customer feedback that also reflect our company culture will receive a gift card.
Would it help to put a name with a face, or vice versa? Go to our Meet the Team page to see our team members you may have worked with.