Customer Reviews
About Me
  • By Audrey
    Columbus, OH 43219

    He was informative, pleasant, personable and professional.

    Customer Review

    By Audrey
    Columbus, OH 43219

    He was informative, pleasant, personable and professional.

Testimonials
from customers I've helped!
  • "I was referred to Ohio Basement Authority by my friend, and I chose to work with the company because of the price and national warranty. Jennie was able to schedule an..." Read Full Testimonial

    Rick B. of Columbus, OH,

    Customer Testimonial

              

    I was referred to Ohio Basement Authority by my friend, and I chose to work with the company because of the price and national warranty.

    Jennie was able to schedule an inspector out to see me the same day, as I was in town for just a couple days. The inspector I met with was professional and courteous, and he knew his stuff.

    Rick B.
    Columbus, OH
  • "I chose to work with Ohio Basement Authority because the comments from other customers were positive. The office staff was courteous and helpful. Jennie was who I spoke with on the..." Read Full Testimonial

    Kevin and Christine S. of Hilliard, OH,

    Customer Testimonial

              

    I chose to work with Ohio Basement Authority because the comments from other customers were positive.

    The office staff was courteous and helpful. Jennie was who I spoke with on the phone, and it was a very pleasant experience from the first call!

    My inspector also was extremely helpful! He took the time to explain the job and answered all my questions! Very nice customer service!

    The installation crew arrived on time, and they even called to check in before arriving! They did a fabulous job, explained what they would be doing, and showed me the work. They were very polite and so great to work with! They also did a great job with the clean-up.

    Kevin and Christine S.
    Hilliard, OH
  • "Linda L.'s home in Columbus, OH, had a small water leak problem in the basement. Water was seeping through the wall and onto the basement floor. The problem was not..." Read Full Testimonial

    Linda L. of Columbus, OH,

    Customer Testimonial

              

    Linda L.'s home in Columbus, OH, had a small water leak problem in the basement. Water was seeping through the wall and onto the basement floor. The problem was not significant, but Linda is a savvy homeowner. She knows that every basement leak is bad news. Rather than waiting for the problem to get worse, she called Ohio Basement Authority for help.

    In this video, she talks about the quality of service and customer care provided.

    "What set your company apart from the others was no high pressure sales, not overselling or selling things I didn't need, the specificity of the solution, and the price was much better," Linda said.

    Linda L.
    Columbus, OH

Jennie Mason

Florida Foundation Authority

Title: Customer Care Representative

Jennie Mason from Florida Foundation Authority

Jennie Mason plays an integral part in the daily operations of our office as a Customer Care Representative. She handles incoming and outbound calls, and helps our customers by scheduling appointments for them with our certified inspectors.

Jennie’s passion for providing exceptional customer service makes her a valuable asset to Ohio Basement Authority. She has many years of retail experience, selling fine jewelry, women’s clothing and sewing machines. She was also responsible for lead generation at Kinetico.

She enjoys coming to work every day so she can help our customers make their homes safer and healthier for their families, and protect their No. 1 investment.

Jennie lives in Alexandria, and she enjoys spending time with her family and grandchildren. Her hobbies also include quilting and participating in car shows with a 1939 Ford.

Company news I'd like to share with you:

View All Entries

our service area

We serve the following areas

  • Ava
  • Barlow
  • Bartlett
  • Belle Valley
  • Belpre
  • Beverly
  • Buffalo
  • Byesville
  • Caldwell
  • Cambridge
  • Coal Run
  • Coolville
  • Cumberland
  • Cutler
  • Derwent
  • Dexter City
  • Fairview
  • Fleming
  • Graysville
  • Hockingport
  • Kimbolton
  • Kipling
  • Little Hocking
  • Long Bottom
  • Lore City
  • Lowell
  • Lower Salem
  • Macksburg
  • Marietta
  • Mcconnelsville
  • New Concord
  • New Matamoras
  • Newport
  • Old Washington
  • Pleasant City
  • Portland
  • Quaker City
  • Reedsville
  • Reno
  • Salesville
  • Sarahsville
  • Senecaville
  • Stockport
  • Summerfield
  • Tuppers Plains
  • Vincent
  • Waterford
  • Watertown
  • Whipple
  • Wingett Run
Our Locations:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
1-614-254-6006
Service Area
Free Quote