Internal Marketing Coordinator
Ohio Basement Authority
Ohio Basement Authority recently relocated to a larger facility, which will help accommodate its growth and customers' needs. The business will hold a customer appreciation open house to celebrate this new endeavor with its employees and the public.
Columbus, OH - November 10, 2014
FOR IMMEDIATE RELEASE: Nov. 10, 2014
Ohio Basement Authority expands, plans to hold customer appreciation event
WHO: Ohio Basement Authority
WHAT: Customer appreciation open house
WHEN: 11 a.m. to 2 p.m., Friday, Nov. 21, 2014
WHERE: 911 Stelzer Road, Columbus, OH 43219
COLUMBUS – Growing up in a family with a strong work ethic, Doug Secrest has always been driven to serve the public. Through many years of experience, Secrest has found the perfect formula for success, having a great team and providing top-notch customer service. These are just a few of the things that have allowed Secrest and his business, Ohio Basement Authority, to be the best basement waterproofing, crawl space repair, and foundation repair business in Ohio.
The evolving business continues to celebrate success, and recently relocated to a larger facility that will help accommodate its growth and customers’ needs. Ohio Basement Authority is now located at 911 Stelzer Road, near Port Columbus International Airport.
“We outgrew our former building,” Secrest said. “This new building is a perfect fit. It is more centrally located, and it allows us to grow and fine-tune the systems we have in place. We have more space, and a conference room that will allow us to hold additional hands-on training for our staff.”
Ohio Basement Authority is celebrating this new endeavor with a customer appreciation open house at its new office. It will be held from 11 a.m. to 2 p.m., Friday, Nov. 21. Open to the public, visitors can enjoy complimentary lunch and beverages, tours of the facility, and learn more about various products and services.
Secrest grew up in construction, and went on to learn several building trades skills at Fairfield Career Center. After graduating and pursuing other opportunities, he started a basement waterproofing and foundation repair business with a partner in 2000.
In 2010, Secrest wanted to expand his horizons by owning his own business. Thus Ohio Basement Authority was born. The company now serves cities in 40 counties throughout central and southeast Ohio, and can handle complex repairs other companies may not be willing to tackle.
“I enjoy being part of helping customers fix their foundation and basement waterproofing problems, actively being involved in the process, and providing the best service,” Secrest said.
Starting with six employees, Ohio Basement Authority sold $1 million in jobs in 2011. The business has continued to grow each year, selling $1.2 million in jobs in 2012 with eight employees, and $1.9 million in 2013 with 11 employees. There are currently 32 employees, and Secrest expects to finish 2014 with tremendous growth far exceeding expectations.
Several employees have recently been hired across all departments. Megan Pettry provides excellent customer service through office administration and call center duties, Holly Richards promotes the company through online content as the marketing manager, Jeff Tisone is a new production manager, and Brendan Kent and Corey Froelich are certified basement and foundation inspectors who visit with and assist customers. There are five engineers on staff, and there are currently nine crews of foremen.
“We have a great team of people here, and they all have the same goal of providing the best customer service,” Secrest said.
Looking forward, Secrest said his goals are to be more efficient with crews, continuing to take advantage educational training for staff, and always providing exceptional customer service.
“If you do a great job, good things will happen,” he said.
For more information about Ohio Basement Authority, go to www.ohiobasementauthority.com or visit our Facebook page.