The sales presentation was the best of all of those that I reviewed. I made the sales representative aware of the fact I had several quotes to review prior to making a decision. There was no pressure applied for a decision. Once I made my decision, I contacted the sales representative that I was going with Ohio Basement Authority. The representative returned to review the quote, answer any further questions, discuss payment, and schedule the work. The sales representative was at the job site during the installation to check in with the crew and to make sure that I had no questions.
Better than best. The foreman and his crew kept me in the loop during the 3.5 day process. They took the time to explain to me what was being done at every stage of the process. There were several times when my input was required. They explained to me what was required and what my alternatives were. The crew found two items in the crawl space not related to their work that required my attention - sewer line work and minor leak in bathroom water line. I corrected one item while they were on-site and have arranged to have the other item corrected within a few days following the completion of the job. Excellent crew - prompt, courteous, knowledgeable, first rate team.
The crew cleaned up the work area at the completion of every day's work. The final clean-up of the crawl space, surrounding area, and my property was impeccable. I just can't say enough about how professional they were.
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I received four quotes for the work. Ohio Basement Authority was not the lowest quote. It was the most comprehensive. The work required for the crawl space was described in a more comprehensive manner than the others. The quote and the representative's review was excellent in helping me to understand the scope of the work. I was provided a book prior to the visit by the representative. This book was helpful in helping me better understand the scope and need for the work to be undertaken. Ohio Basement Authority was the only company that provided me with this level of understanding.