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Job review from Tim in Hebron, OH 43025 on 09/30/17

Overall Rating:

5.0  out of 5
Our Overall Service
Call Representative
Sales Process

The sales presentation was the best of all of those that I reviewed. I made the sales representative aware of the fact I had several quotes to review prior to making a decision. There was no pressure applied for a decision. Once I made my decision, I contacted the sales representative that I was going with Ohio Basement Authority. The representative returned to review the quote, answer any further questions, discuss payment, and schedule the work. The sales representative was at the job site during the installation to check in with the crew and to make sure that I had no questions.

Our Installation Crew

Better than best. The foreman and his crew kept me in the loop during the 3.5 day process. They took the time to explain to me what was being done at every stage of the process. There were several times when my input was required. They explained to me what was required and what my alternatives were. The crew found two items in the crawl space not related to their work that required my attention - sewer line work and minor leak in bathroom water line. I corrected one item while they were on-site and have arranged to have the other item corrected within a few days following the completion of the job. Excellent crew - prompt, courteous, knowledgeable, first rate team.

The Cleanup Process

The crew cleaned up the work area at the completion of every day's work. The final clean-up of the crawl space, surrounding area, and my property was impeccable. I just can't say enough about how professional they were.

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What made you choose our company:

I received four quotes for the work. Ohio Basement Authority was not the lowest quote. It was the most comprehensive. The work required for the crawl space was described in a more comprehensive manner than the others. The quote and the representative's review was excellent in helping me to understand the scope of the work. I was provided a book prior to the visit by the representative. This book was helpful in helping me better understand the scope and need for the work to be undertaken. Ohio Basement Authority was the only company that provided me with this level of understanding.

Company's Response:

Thank you so much for your feedback, Tim, and for trusting Ohio Basement Authority with your crawl space repair project! We are very happy to hear that you had a remarkable experience with us! Please do not hesitate to let us know if we can assist you with anything else.

our service area

We Serve the Dayton, Columbus, Cincinnati metros and Southern Ohio

Our Location:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
Service Area
Free Quote