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Job review from Edward And Joan in Orient, OH 43146 on 12/09/17

Overall Rating:

4.6  out of 5
Our Overall Service

We were skeptical going into this big project for not having good results with contractors in the past, but very glad we chose to go with your company. Very satisfied.

Call Representative

Very courteous, professional.

Sales Process

Francis took his time walking through our whole downstairs and explaining everything to my husband as he went. Then he sat down with us showing us all that would be done, step by step, and showed us pictures. We appreciate the time he took, but most of all that none of our questions were left unanswered. Very friendly, professional.

Our Installation Crew

I cannot say enough about Milton Castro and his crew of Daniel Hernandez and Salvador Menjivar. They truly enjoy their job - doing it right the first time and knowing when they leave the customer can have peace of mind. This crew came into our home with the utmost respect for us and our property/home. Very hard-working and taking pride in what they do. Your company should be very proud to have such honest, hard-working associates like this crew. I hope you realize employees who are so dedicated. Pleasing a customer is hard to come by, and they truly deserve to be recognized for their hard work. I will recommend Milton Castro and his crew to family and friends. We are very, very pleased with their work. I also enjoyed watching them take time to interact with our children.

The Cleanup Process

Milton Castro and his crew did an exceptional job at cleaning up both days they were at our house. At the end of their shift, there was nothing left on our floors. They swept every room (4) downstairs, swept the steps with plastic, plus the plastic going through our house on the floor. Everything downstairs was covered with plastic and removed when done. So very respectful of our home, and Milton took the time to give us some advice for the outside of our home when spring comes involving our gutters, which is very appreciated. Thank you to this awesome crew who will be highly recommended!!

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What made you choose our company:

After having everything explained to us and seeing how your company does it from the inside compared to other companies doing it around the outside, it made sense to us. We also were able to view the process step by step ourselves inside. I need to be honest in saying we had put waterproofing off for five years due to cost, and now I wish we would have made this decision years ago to do it. Your company's cost is affordable and so well-worth it. Our family is excited to be able to enjoy no leaks or dampness and no mold. We will be using your company again to have the emergency window put in downstairs in about a year. Thank you!

Company's Response:

Thank you so much for your feedback, Edward and Joan, and for trusting Ohio Basement Authority with your basement waterproofing project! We are very happy to hear that you had a remarkable experience with our company! Please do not hesitate to let us know if we can assist you with anything else!


our service area

We Serve the Dayton, Columbus, Cincinnati metros and Southern Ohio

Our Location:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
Service Area
Free Quote