Clark is easy to talk to, but he went above and beyond this time. He came to my house before the installation, but after his normal business hours to help me disassemble a monstrosity of a shelving unit. That is dedication!
They were very conscientious and meticulous. They really protected the house as they did their work, including the times they were carrying the heavy buckets of cement, dirt, etc. In addition, they were able to tunnel through a wall so that all the water would flow to the SafeDri Triple sump pump that we had installed a little while ago. This saved us space and money (vs. installing a second sump pump).
This is usually the weak link in the system, but Martin, Angel and Alex did a fantastic job.
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This time it was from previous experience, but the first time it was because the solution from Ohio Basement Authority wasn't as extreme as digging around the entire outside of the house. I made the decision to just install the TripleSafe and not the WaterGuard. After the extreme rains we have been having, a faulty tile (apparently) guided the additional water towards the basement, so we had to add the WaterGuard.