Informative, competent, understandable.
I was very pleased with the information and time spent and explanation of process. However, during the actual later installation, there had to be a change in location as the sump pump was not located at lowest point of floor. At first the scheduled service date seemed a long time away, but I actually appreciated the two months to go through items in the basement and get everything moved a distance away from the walls.
This is a 1950s home and the first ever sump pump. Val and Jesus were prompt, called ahead, gave explanations, cleaned up work space, and went above and beyond what they would have needed to do when finished with the job. Reconnected gas line to dryer, replaced a small section of leaking water pipe. Gave me an explanation of why the sump pump could not be installed where the sales rep drew it, because it needed to be at lowest point of floor, and what they would do to install it correctly.
Each day, area cleaned and swept.
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