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Job review from Roberta in Columbus, OH 43214 on 09/13/18

Overall Rating:

4.8  out of 5
Our Overall Service
Call Representative

Informative, competent, understandable.

Sales Process

I was very pleased with the information and time spent and explanation of process. However, during the actual later installation, there had to be a change in location as the sump pump was not located at lowest point of floor. At first the scheduled service date seemed a long time away, but I actually appreciated the two months to go through items in the basement and get everything moved a distance away from the walls.

Our Installation Crew

This is a 1950s home and the first ever sump pump. Val and Jesus were prompt, called ahead, gave explanations, cleaned up work space, and went above and beyond what they would have needed to do when finished with the job. Reconnected gas line to dryer, replaced a small section of leaking water pipe. Gave me an explanation of why the sump pump could not be installed where the sales rep drew it, because it needed to be at lowest point of floor, and what they would do to install it correctly.

The Cleanup Process

Each day, area cleaned and swept.

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Company's Response:

We greatly appreciate your feedback, Roberta, as well as your trust in Ohio Basement Authority to complete your basement waterproofing and crawl space repair projects! We hope you had a remarkable experience with our company, and please do not hesitate to let us know if we can assist you with anything else!

our service area

We Serve the Dayton, Columbus, Cincinnati metros and Southern Ohio

Our Location:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
Service Area
Free Quote