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Job review from Marty in Mansfield, OH 44903 on 01/10/19

Overall Rating:

5.0  out of 5
Our Overall Service
On point with pricing. They did what they said they would do and well inside the time frame promised.
Call Representative
Sales Process
Jacob came out and was very professional. Unlike the salesman from another company, Jacob actually knew what he was talking about. He brought in a laser level to make sure the foundation wasn't the issue and knew exactly where to place the jacks. He explained the process from front to back and made sure we understood all of it before moving forward.
Our Installation Crew
We couldn't be happier with Julio and his crew. Punctual, professional and completely respectful of our home. They came in and went right to work. They had the house at a comfortable levelness in under three hours. I pushed them to crank it further knowing there would be some drywall cracking so they obliged. They didn't rush the last 1/8th inch and the cracking was much less than expected. Not only did they level the floors, but also fixed our sticking door in the process. Julio walked me through exactly what they did and, like the salesman, also made sure I understood all of it. I would recommend Ohio Basement Authority to anyone in need of their service, but more than that, I would recommend they ask for Julio and his crew to do the work.
The Cleanup Process
Again, we can't say enough about Julio and his crew. They left the house exactly how they found it, minus a giant dip in the floor.

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What made you choose our company:
Another company's salesman called us after he was already an hour late the first time, which resulted in having to reschedule. When he finally did come out he brought in no tools but simply "eyeballed" the problem. He suggested four jacks running the same direction as the joists. I am by no means an expert in these matters, but it simply doesn't work that way. They also quoted two days to do the work. Ohio Basement Authority used three IntelliJacks running the same direction as the beam, leveled the floor, and was only here for a total of 3 1/2 hours (including unloading, cleanup, and reloading their truck). The other company also came in with a MUCH higher bid.

Company's Response:

We greatly appreciate your feedback, Marty, and we thank you for choosing to work with our company for your repair project! We are glad we were able to give you peace of mind with a reliable solution, and that you had a remarkable experience with our team! If we can help you with anything else, please let us know.

our service area

We Serve the Dayton, Columbus, Cincinnati metros and Southern Ohio

Our Location:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
Service Area
Free Quote