One stormy Wednesday around 8:30 p.m., Kamal K. found himself living one of worst nightmares any homeowner can have: he was in the basement of his Columbus, OH, home with water up to his knees and rising.
Desperate, he remembered having a business card in his pocket. It was Doug Secrest’s card. Doug is the owner of Ohio Basement Authority. Kamal had an appointment scheduled in two weeks with the company for an estimate, but given the circumstances, he didn’t think he could wait that long. So he took a chance and called Doug, and explained the situation. Forty-five minutes later, a team supervisor for Ohio Basement Authority was knocking on Kamal’s door.
Under pouring rain, our supervisor inspected the exterior of the house, located the source of the problem, dug to expose a broken piece of pipe, and temporarily fixed the problem using spare materials he had in his truck. That helped stop the major leak, but our representative warned Kamal that it would be only a temporary fix – and explained what needed to be done in order to solve the problem for good.
A few weeks later, Ohio Basement Authority came back to install a full exterior perimeter drainage system – a job once again performed under torrential downpours.
The basement in Kamal’s home has been dry ever since, and he is so happy with the results and so impressed with the company, he’s been recommending Ohio Basement Authority to everyone he knows might need a waterproofed basement.
Helen W. from Columbus, OH, called Ohio Basement Authority because there were puddles of water in one corner of the basement.
In this video she speaks about her experience with the company. "They came, they did the job, it was good too. The best!"
The basement walls in David's Columbus, OH, home were beginning to bow and crack due to foundation settlement.
He received estimates from two other companies, but one was only a cheap, temporary fix, and the other was an expensive option.
With the goal of a cost-effective permanent solution in mind, he contacted Ohio Basement Authority for help.
In this video, David recalls his experience with the company.
"I was blown away, from beginning to end," he said. "I can't think of anything to say that you guys can do better, because you did everything right!"
David is very impressed with the kind of service he received from everyone in the company, and the fact that they kept all their promises -- including the promise of finishing the project in only two days.
The walls were stabilized using several steel I-Beams. After the crew was done, they left the place clean and entirely free of debris.
David is so satisfied with the service and the results, he's been recommending Ohio Basement Authority to friends, neighbors and family -- including his sister-- ever since!
When Mark H. was trying to sell his house in Johnstown, OH, he knew that the crawl space with its structural problems would render the property quite difficult, if not impossible to sell. During the process of putting the house on the market, a home inspector came to take a look at the problem. He recommended that Mark should have it fixed as soon as possible, and referred him to Ohio Basement Authority.
Mark was very impressed with the options offered by the company to safely and effectively restore the structural integrity of the foundation with specialized crawl space jacks called IntelliJacks.
To expedite the process so that Mark could sell his property quickly, Ohio Basement Authority was willing to perform all the work in the middle of the winter and under cold temperatures. Mark was very grateful for that.
The home sold shortly after the repairs were finished. The new owner, Will C., is also very happy because he bought a home with brand new foundation work that is backed by a Transferable Lifetime Warranty. He will have the peace of mind of knowing the crawl space is structurally safe for as long as the house stands!
Karen B. has lived in her home in Galloway, OH, for several years. She was getting tired of dealing with a smelly basement and crawl space, as well as the lack of storage.
She contacted Ohio Basement Authority to see how to remedy these issues, and we installed the perfect solution for her.
We encapsulated the partial crawl space in CrawlSeal liner and added ExTremeBloc insulation panels to the crawl space walls.
Karen is excited this area is now a brighter, warmer, and healthier space she can finally use for storage.
David S. from Canal Winchester, OH, has a 20-year-old home and the foundation wall had a small crack that kept getting bigger over time. To prevent that small crack from becoming a major structural issue, David started to look for a company that could help fix the problem, and found Ohio Basement Authority.
In this video, he speaks about the quality of service and customer care he received.
"The company is living up to their mission statement as far as the WOW experience," David said.
Doug R.'s home in Grove City, OH, had multiple issues with both the basement and the crawl space. The basement walls were cracking and bowing inward, foundation insulation was outdated and inefficient, and the crawl space had moisture problems.
Doug learned about Ohio Basement Authority through a TV ad, and decided to give them a call. He also called other companies in the area to provide a quote. But he was impressed by how thoroughly the inspector from Ohio Basement Authority evaluated the property, and by the solutions he designed and quoted. It was also the price that ultimately convinced Doug to trust the company to do the work. The solutions offered by Ohio Basement Authority were significantly more affordable.
The bowing, cracking basement walls were stabilized with Carbon Fiber wall supports, and the crawl space was sealed with the CrawlSeal™ System.
"When the crew came out, they worked fast, they worked hard, they got the things done earlier," Doug said. "And they were very helpful, answered any question that I had while they were here. My wife and I are both pleased with the results."
After his basement flooded for the third time - even after a recent sump pump replacement - Luke K. from Powell, OH, decided that he needed find a company that had the expertise and technology to solve the problem once and for all.
He also wanted to add an egress window to the basement so that he could finish it and use part of the space as a bedroom.
In this video, Luke talks about why he chose Ohio Basement Authority and about the service we provided. "You folks made the process as painless as possible," he said.
Rex S.'s basement in Clintonville, OH, was leaking. There was no flooding but the seepage was significant enough to prompt him to call Ohio Basement Authority.
In this video, Rex talks about his experience with the company, as well as how happy he is with his new sump pump and the now dry basement even after heavy rains.
"I know now that the water is not going to end up in my basement," Rex said.
Jeff M. is yet another homeowner that is very satisfied with our services.
Shortly after he bought his home in Columbus, OH, water from snow melt began to seep through cracks in the basement wall. He called Ohio Basement Authority for help.
In this video, he speaks about the experience he had with our company.
The basement in Ellin G.'s Columbus, OH, home had a couple of serious issues that needed to be addressed as soon as possible. There was water coming into the basement, and there were visible cracks in the foundation walls, which she noticed a couple of years before. That reached a critical stage in the winter of 2014/15, with a lot of cold air coming into the house through these cracks.
She didn't know who to call, but she asked a friend who is an electrician and he highly recommended Ohio Basement Authority. Even before the first appointment with the inspector, she received a book in the mail that explained all the causes and all the possible solutions for the problems she was experiencing. The foundation settlement problem that was causing the cracks was solved by installing helical piers. Helical piers were driven into the ground like a screw, until they have reached bed rock. Then braces were attached to them to lift the foundation back to its original position.
The basement leak problem was solved by installing an interior drainage system and a powerful sump pump system.
Ellin is really impressed and happy with the entire experience. "They started on time, they finished the project when they said they would finish it, and I thought that was really important," she said. "Mostly, everybody was really knowledgeable about what was going on with this project."
Ken L.'s home in Columbus, OH, had a typical dirt-floored crawl space. As it often happens with that kind of foundation, it was humid, moldy, musty smelling, improperly insulated and virtually unusable.
Bothered by the pungent musty smells that arose after a couple of particularly heavy rains, he decided to call Ohio Basement Authority for help.
In this video, Ken talks about his experience with the company.
"I would absolutely recommend Ohio Basement Authority, because the company has done such a great job," Ken said. "And I'd be happy to show people, like neighbors who have questions. I couldn't be happier with the outcome."
Ohio State's Alpha Chi Omega Sorority Building had a damp basement with moisture and water issues. After an unsuccessful attempt to fix the problem with a waterproofing sealant, they decided to call Ohio Basement Authority for help.
Upon his evaluation, our inspector determined that solutions needed to be implemented both externally and internally. One of our crews started with replacing all the outdated exterior clay tiles with PVC pipes, which are known to last longer.
They then proceeded to install the BasementGutter interior perimeter drainage system, and a powerful sump pump system which includes a backup sump pump, to keep the basement dry even when the power goes off.
Janet C., the Sorority's House Mother, is very happy with the results and confident that the basement will remain dry for the long run.
"I think we'll be ready for the next 50 or more years," she said.
The sump pump in Forrest B.'s West Jefferson, OH, home was just not handling its job very well. It seemed to go out every time there was a heavy rain storm. He often found himself rushing to the hardware store to purchase another pump to protect his basement.
He started to do some research, looking for solutions for this ongoing sump pump problem. He found Ohio Basement Authority, installing the exclusive SafeDri Triple Sump Pump System.
Looking at the system, Forrest knew that if he was to have a dry basement and never worry about sump pump problems again, he needed the SafeDri Triple Sump. This system has two backup pumps, including a battery operated unit that will keep the basement dry in case of a power outage.
Forrest was very pleased with the entire experience.
"The office staff was very helpful and courteous," he said. "I didn't have a lot of contact with them, but when I did they were very polite.
From the inspector -- who thoroughly evaluated the property, explained the problem and provided Forrest with a choice of solutions -- to the installers who worked quickly, showed up on time and cleaned up after themselves so well, no one could tell that they have been there working.
"Jim's presentation and attitude is what helped me make the decision to have Ohio Basement Authority complete the job," Forrest said. "He didn't try to pressure me into going with his company. I would definitely recommend Ohio Basement Authority to anyone considering having changes made to their sump basin or if they need outside drainage installed."
WATCH: Ben was so pleased with the work Ohio Basement Authority did for him, and he can now use his basement for hobbies he enjoys!