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Our Customer Guarantee


Improving & Protecting the value of your investment in Columbus Ohio and Surrounding

With reliable basement waterproofing, foundation repair, crawl space repair, and other home improvement services, we create drier and more secure homes in Columbus, Springfield, Mansfield, Westerville, Newark, Lancaster, Zanesville, and nearby, boosting safety and comfort while restoring value to your investment. But our primary focus is your satisfaction and assuring that your home is performing its best, which is why we offer the following customer guarantees:

Satisfaction Guarantee:

When working on your Ohio home, we guarantee that the results will match the standard promised on your proposal. Once the project is completed, if you have any issues then we are just a phone call away!

Efficiency Guarantee:

Home improvement projects can disrupt you and your family – but our specialists will work as quickly as possible to create a home that is more comfortable, safer, and has increased value.

With continuous training, high-quality tools, and expert solutions, we create a better experience for our customers while completing your project as efficiently as possible.

With every home, we strive to maintain our commitment to excellence, so if there is a delay in your project then we will find a resolution as quickly as possible!

Property Protection Guarantee:

When repairing your home, you want to avoid damage to lawns, carpeting, floors, walls, furniture, door frames, and other property at all costs. At Ohio Basement Authority, we promise to improve your home, not destroy it. So, in the rare event that property is damaged, we pledge to repair it.

Also, our technicians use floor covers in work areas and high-traffic zones to minimize mess and will clean up after themselves once the project is completed. If you are not satisfied with the condition of your home, we will provide a $100 gift card toward a professional cleaning.

Customer Respect Guarantee:

When you invite our technicians in your home, they will not use tobacco products, speak inappropriately, or use profanity while on the property. If you approach them with questions or concerns, they will courteously respond and will treat your family with the utmost respect.

All of our employees are upstanding citizens with the legal right to work in the United States (we participate in E-Verify).

Reliable Ohio contractor with integrity

Are we a perfect company? No. But every day each person in our crew strives to redefine the industry, setting standards that cannot be beaten anywhere else. We care deeply about our Ohio community and build long-term relationships with our customers because we know YOU are the very reason we are in business.

If you are considering working with a company who cares about your complete satisfaction, then don’t hesitate to contact Ohio Basement Authority today. To learn more about our customer guarantees, including our secured pricing, or to schedule a free inspection on our services, email us in Columbus, Springfield, Mansfield, Westerville, Newark, Lancaster, Zanesville, Chillicothe, Marion, Dublin nearby areas in Ohio!

OBA map with Cincinnati

Serving Greater Columbus, Cincinnati, Dayton, and Southern Ohio

Cincinnati Office

1270 Hillsmith Dr.
Cincinnati, OH 45215

Columbus Office
2421 McGaw Rd.
Obetz, OH 43207