Customer Care Representative

Ohio Basement Authority, a regional leader in the foundation repair industry, is seeking a positive, energetic individual to join its team of Customer Care Representatives. The role of the Customer Care Representative is to schedule sales, production and maintenance appointments for our salespeople, foremen and service technicians.

Ohio Basement Authority’s purpose is to redefine the construction industry by pushing beyond the status quo and providing our customers with a remarkable experience. We have been recognized with the following awards for our achievements:

  • BBB Torch Award for Ethics
  • Columbus CEO Top Workplaces (2017, 2018)
  • Angie’s List Super Service Awards (2012, 2014, 2015, 2016, 2017)
  • Star Performer Award – Enerbank USA
  • Best of HomeAdvisor Award (2018)

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as a Customer Care Representative!

Job Duties:

  • Proactively represent our company primarily through telephone contact by answering calls, setting service and sales appointments, targeting inactive accounts in order to generate new sales opportunities, and following up with customers on various issues
  • Provide tactical support to other departments of the company
  • Keep customer records and database current
  • Coordinate paperwork for our production crews who perform product installation
  • Call customers after the sales appointment and/or production installation to check on quality and satisfaction
  • Mentor peers and shares best practices with those less experienced as needed
  • Provide customers with a remarkable experience

Job Requirements:

  • Self-motivated and energetic
  • Organizational skills – ability to manage time and multi-task
  • Ability to attend to tasks with accuracy in detail
  • Proficiency in Microsoft Office computer applications and ability to navigate internal software programs
  • Ability to pass pre-employment drug screen and background check

At Ohio Basement Authority we redefine our industry not only for our customers, but also for our employees. We highly value our employees and strive to make our company a great place to work. We offer a fun and family-oriented environment, a casual dress policy, the tools and training you need to get the job done the right way, and a competitive pay and benefits package.

If you think you’d be a great fit on our team, we’d love to have you apply!

For more information about Ohio Basement Authority, check out, or find us on Facebook.

If you are interested, please submit your resume via email to [email protected] or the form below.


Additional Information

Job Type: Full-time
Experience: Experience Required

Contact Information

Phone: 1-614-254-6006
Email: [email protected]

Apply for this job (All fields with (*) are required)
  • Accepted file types: jpg, jpeg, png, pdf, doc, docx.
  • Accepted file types: jpg, jpeg, png, pdf, doc, docx.

our service area

We Serve the Dayton, Columbus, Cincinnati metros and Southern Ohio

Our Location:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
Service Area
Free Quote