Position Purpose:

Provide uncompromised service support and administration to internal and external customers. The role includes detailed daily follow-up with customers and account management.

Duties and Responsibilities:

  • Represents the Company through Customer Contact
  • Must be positive and motivated with excellent communications skills
  • Ability to adapt quickly to changes in work strategy
  • Confer with customers by telephone, email, and mail
  • Administer high volume of outbound and inbound customer calls
  • Specialize in customer relations to assist in a point of contact for any needed communication, correspondence and resolutions
  • Generate and maintain reporting information
  • Attend and complete training and meetings as required
  • Periodic travel for special projects at least 1 x per quarter to a branch office; possible.
  • Telephone Interaction with Customers
  • Answer calls
  • Performs customer follow ups with a variety of information
  • Maintains Customer Information
  • Records and updates customer information accurately and timely
  • Provides necessary information to inner-company resources
  • Distributes information as needed for company flow
  • Performs Administrative Duties
  • Provides administrative support to stakeholders as necessary
  • All other duties as necessary

Qualifications:

  • Education
  • Typically possesses a High School Degree/GED

Skills:

  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Phone Skills
  • Excellent Oral/Verbal Communication
  • Excellent writing skills
  • People Skills
  • Interpersonal Savvy
  • Problem Solving
  • Sales mentality
  • Previous call center/customer service preferred

Working Conditions:

The position is in an office environment with medium noise level but may be required to travel to work sites or construction branch locations that may have the same noise level.

Physical Requirements:

Talking, Hearing, Walking, Visual Acuity to determine neatness and preparing and analyzing data, extensive reading and phone use.

our service area

We serve the following areas

  • Ava
  • Barlow
  • Bartlett
  • Belle Valley
  • Belpre
  • Beverly
  • Buffalo
  • Byesville
  • Caldwell
  • Cambridge
  • Coal Run
  • Coolville
  • Cumberland
  • Cutler
  • Derwent
  • Dexter City
  • Fairview
  • Fleming
  • Graysville
  • Hockingport
  • Kimbolton
  • Kipling
  • Little Hocking
  • Long Bottom
  • Lore City
  • Lowell
  • Lower Salem
  • Macksburg
  • Marietta
  • Mcconnelsville
  • New Concord
  • New Matamoras
  • Newport
  • Old Washington
  • Pleasant City
  • Portland
  • Quaker City
  • Reedsville
  • Reno
  • Salesville
  • Sarahsville
  • Senecaville
  • Stockport
  • Summerfield
  • Tuppers Plains
  • Vincent
  • Waterford
  • Watertown
  • Whipple
  • Wingett Run
Our Locations:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
1-614-254-6006
Service Area
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