|Why Choose Us?
The office staff has been fantastic with complete follow up and excellent communication. All of the reps that I have dealt with were excellent, professional, courteous and personable. The crew was professional and polite. I requested they call me on my cell phone prior to coming so that I could meet them at the house, and they did. I have worked with other contractors and requested the same thing, and it never happened. So I was very pleased with the follow-up.
The inspector was very thorough in explaining what we needed to prevent problems in the future. No other company seemed to provide the same level of expertise as Ohio Basement Authority.
The production crew was also great. They wanted us to know what would be happening and be done as quickly and thoroughly as possible. The foreman and Daniel Hernandez were very good workers and wanted us to be completely satisfied.
I have seen your television commercials on Channel 10, and a friend recommended your company. I chose to work with Ohio Basement Authority because of my friend’s recommendation and the thorough presentation given by John Becker Sr.
All men with the crew – Jose and Martin – were courteous, and the cleanup was excellent.
I chose to work with Ohio Basement Authority because of the inspector’s good listening, a thorough evaluation of the property, multiple solutions and a relatively reasonable price.
Clark was great. He listened to my concerns, offered his solution and didn’t continue to discuss things that I didn’t feel I needed.
The crew was very courteous. Their clean-up wasn’t spotless, but considering what had to be done I thought it was very good. Jose and Chris spent a significant amount of time covering everything, with extra covering over our gym equipment. I made a special request for this, and Clark did a good job of communicating that to the crew.
The inspector I met with was good and very informative.
The crew was courteous, especially Jimmy. He went the extra mile to pick little things up throughout the day.
We were satisfied with the inspector’s presentation, and we chose to work with Ohio Basement Authority because of the cost and thoroughness in explaining the work that was recommended. The office staff also was willing to work with us to establish a schedule for performing the work.
Everyone with the crew was quite professional and courteous, and I was pleased with the final cleanup. I especially appreciated their recommendation to keep the dehumidifier turned off for about a week to allow for slow drying of the concrete covering on the drain system.
I saw Ohio Basement Authority on Facebook, and I chose to work with the company because of the reviews. Clark also was helpful and friendly.
We chose to work with Ohio Basement Authority because of the unique technology used to fix our problem.
The company representative we first met with was very professional and thorough.
We were very impressed by how everybody was very professional and did exactly what was promised in fixing our problem.
Andy Kennedy had a thorough but not pushy approach with examples of previous installs. He also was very thorough in developing a plan. His follow-up was excellent, as we had some install delays.
I had two different install dates and two fine crews.
Alex, Martin and Alonso were very courteous. And Larry and Logan were a crew to fight for. They went above and beyond to finish the install. If I had a business and wanted my best crew out there, it would be them.
I’ve seen Ohio Basement Authority on TV and neighborhood signs, and I chose to work with the company because of the staff’s professionalism and honesty.
The inspector we met with was helpful in answering our questions and gave us an informative presentation so we could make our decision to use you as our contractor for our basement needs.
The crew called about an hour before arrival to let us know they were on their way, and they arrived within the time frame that was set. They were very friendly and courteous during the whole process, and answered any questions that we had.
I have to commend your crew on their expertise and professionalism. They were top-notch, including your office staff and inspector. Good job!
I’ve seen your TV ads, as well as you out doing jobs for other people in the neighborhood. I then chose to work with you because you appeared to be a reliable company and the price seemed fair.
The office staff was very helpful. I talked to someone at the office several times, and they always seemed very professional. The inspector I met with also seemed to be knowledgeable and a very nice person. He’s a representative to be proud of.
The crew was 15 to 30 minutes early, got right to work, and seemed to be a very nice group. They did a good job cleaning up. You could hardly tell they had been here.
So far, your company seems to be an outstanding organization I can speak highly of. You really impressed me. Rest assured, I will recommend your company to anyone that might need your service.
The company representative I first met with was very professional, and I chose to work with Ohio Basement Authority because of the sales pitch and price.
I was only going to have the Carbon Fiber put on my walls, but Rich pointed out that water was in my block walls. He explained to me what could happen if this is not taken care of. He convinced me to have it done, so I agreed to a partial drain system.
I chose to work with Ohio Basement Authority because of the company’s reputation and the product warranty.
The inspector I met with was very knowledgeable and professional, and the installation team was very efficient. They explained the operation, and throughout the process they showed me their work and progress.
I will recommend your company.
The inspector I met with was very thorough and his presentation was easy to understand.
I chose to work with Ohio Basement Authority because you offer solid crawl space insulation, which is exactly what I wanted, as opposed to just a spray. And your staff communicated extremely well and was kept to the set schedule. There was no waiting and wondering for the customer.
This was a very positive experience; from the sales staff, to the office staff, to the insulation team. Everyone was very courteous, timely, efficient and clean.
I chose to work Ohio Basement Authority because of your employees and BBB rating. The inspector was great. He is an asset to your company.
The installation crew was very professional, and did the job in a timely manner. Joe and his helper were very nice.
We met two very nice ladies at the Ohio Expo. They were the nicest, easy to talk with and professional than most other booths we stopped at that day. Very helpful and great experience.
Jeff who came to the house was very nice and knowledgeable. Again very easy to talk with and felt I could trust him. You have the right people in the right roles. Great experience.
We chose to work with Ohio Basement Authority because of your people and the price. The experience of working with Jeff was a pleasure and trusting. It is something to be appreciated and vital to the decision. You were competitive on price as well.
The crew was very friendly and exceeded expectations. They also left the area better than they found it. I couldn't have asked for better. They were hard working, focused and on top of getting the job done. There is that little bit of uncertainty and worry of who will actually be doing the work when you bring a company into your home, but as soon as they arrived that worry was gone. They were friendly, made sure to introduce themselves and made the time to talk through the details. I was impressed.
It is not often you receive a flawless experience when trying to have someone come in to do work at your house. Every step of the process (inquiry/scheduling, sale/estimate, communication, and installation) was done with excellence. Ohio Basement Authority seems to have learned from their many years of experience to just about perfect their way of doing business and it shows. Kudos and thanks to everyone. I'm looking forward to getting to use my basement now that the repairs have been made.
The office staff was very pleasant on the phone, and our inspector, Victor, was very helpful and knowledgeable.
Adam with the installation crew called prior to arriving to let us know they would be arriving at the scheduled time. They were very polite, respectful and informative. No mess was left behind! They even offered to re-plant some perennials that had to be moved.
My inspector did a great job. He was knowledgeable and responsive. His professionalism and the fact that your own employees would be doing the work made me choose Ohio Basement Authority.
The foreman and the two guys he had with him were excellent. They installed a drainage system around the whole house for all of the seven downspouts, sump pump and three window wells. We had a very good experience and they did what it took to do the job correctly. We would recommend them.
The inspector I met with was very informative and thorough, and I chose to work with Ohio Basement Authority because of the good reviews and price.
The crew was very courteous and explained what they would be doing and what to expect. They did a great job keeping things clean during the process and went above and beyond in cleaning up afterwards.
The office was awesome to work with, and the original estimate was the reason I decided to go with Ohio Basement Authority. The representative was also knowledgeable and actually excited about the possibilities of our basement!
I had such a great experience with everyone of the crew members. The foreman went above and beyond to make sure all of our needs were being met. The work far exceeded our expectations. The crew also paid close attention to detail, and after they left it looked like we had a new basement!
I would recommend Ohio Basement Authority to anyone who is looking for quality work at a great price. Thank you guys for a job well done!!!
The company representative I met with was friendly and professional. Another company seemed like a hard sell, and one other was expensive and I didn’t like their solution as well.
The installation crew was very careful. They put down a plastic runner where they would be walking. They had to dig a ditch in the lawn, but didn’t disturb the lawn or plants surrounding the ditch.
They cleaned up the water in the basement from a previous storm and sump pump failure, and they were very friendly.
I heard about Ohio Basement Authority on the TV, and saw the company on the Internet. The office staff was courteous and helpful, and the representative I met with did a great job.
The No. 1 reason I chose Ohio Basement Authority was the website was better than anyone else's. It had more information on basement issues. I also got a quick response from my email.
The crew was also courteous, friendly and professional.
The office staff was courteous and helpful, and the inspector did a very good presentation and answered every single question I had.
I selected Ohio Basement Authority because of the customer service, and they didn't try to sell me more than I needed.
I heard about Ohio Basement Authority through Angie's List, and I chose the company because of the representative's professionalism and the recommendations met our needs. Matt was thorough, friendly, and gave suggestions about our home rather than coming with pre-set recommendations.
We saw Ohio Basement Authority on WBNS-10TV. We chose to work the company because of a recommendation from Re-Deck in Westerville. Even better, our next door neighbor had a repair project done by Ohio Basement Authority. She is a perfectionist, so we knew first-hand how well the repair system works.
John Becker Sr. was so knowledgeable and has a great personality. We really enjoyed meeting him and talking about solutions.
We should have done this years ago, but didn’t know where to turn!
We chose to work with Ohio Basement Authority because of the company’s reputation.
The inspector we met with was very professional. He went into the crawl space, took pictures, and told us what needed to be done.
The installers also were very good. The foreman, Rich, knew what he was doing. They did a very good job. Thanks, Rich and crew!
I’m glad I hired them!!!