|Why Choose Us?
The inspector’s presentation was just right. He answered my questions and didn’t oversell or get pushy.
I then chose to work with Ohio Basement Authority because of the company’s professionalism and the belief that I was working with a larger organization that had a great reputation.
Other than the work performed, there was no clue your crew had been there. They worked quickly, professionally, and left no mess. Their use of the plastic wall to control dust was especially appreciated. Martin with the crew also was very nice.
I would call your company first if I ever needed additional services.
The company representative I met with was very helpful and professional, and he answered all my questions.
I chose to work with the company because of the thoroughness of the inspection of the issue, the inspector’s explanation of the cause and cure, and why his fix would be better than any other type.
The foundation had a broken corner, due to settling. The work was to raise the foundation of the entire side of the house. The crew was very professional and easy to work with. They stayed to do the job right, even though it took a day longer than expected.
I really liked the thoroughness and the extra time they took to do the job right.
Prior to doing research about basement repair companies, I never paid attention to those types of businesses.
We interacted with two companies, one of which was Ohio Basement Authority. There is a consistency in every interaction with members of your team from the inspector to the service support via telephone, to the installation crew on site.
We chose Ohio Basement Authority because your inspector spoke to us in a cordial manner that established trust and displayed a level of expertise, and because he followed up with us. He was very detailed in his explanation of possible service options.
It was a long drive from Gahanna to Athens each day, but Drew was always clear and accurate with the start time for each of the three days. Each member of the crew was an extension of your staff of inspectors, providing helpful insight about the process along the way. Drew was an excellent leader of his crew and ambassador for your company.
I will certainly keep Ohio Basement Authority in mind if I come across friends or neighbors that need basement repair work.
I chose to work with Ohio Basement Authority because of the knowledge displayed by the representatives and the thorough printed documents left behind to review. I’ve also seen the company’s TV commercials, and we’ve had work done by them at our primary residence in Worthington. They were very helpful and thorough both times.
The office staff was courteous and helpful, and they kept us connected to the appropriate people whether it was getting back to the inspectors or the production staff.
The installation crew was very prompt, and I believe they called in advance to say when they were arriving. All three of them were very nice and friendly, and did whatever they could to please us and do a good job. The clean-up also was excellent.