|Why Choose Us?
We had the following accomplished on our residence: crawl space encapsulation, sump pump, foundation repair and radon mitigation.
I heard about Ohio Basement Authority on a TV commercial, and I chose to work with the company because of the customer service and the pricing.
The office staff was very accommodating, and Matt, the inspector I met with, was great. He was very informative, yet no pressure to buy anything. The installation crew arrived on time and cleaned everything up well. The crew members were very good at their jobs. They answered every question I had, and they were persistent in their efforts to get the job done right despite a couple of hiccups.
The representative was awesome! We were so overwhelmed, but not once did he put pressure on us and was ALWAYS there to answer our many questions. The experience was great from the very first phone call. Questions were always answered and no sale pressure.
The crew was awesome. Our foreman was the best! We saw him treat his crew with respect. The entire crew was respectful to one another. I never expected it to be so clean after a project of this size. We are VERY pleased!
We would highly recommend your company to anyone with basement needs. We were amazed at what they did for us and how smoothly it went. We were very comfortable with the entire process.
I heard about Ohio Basement Authority just recently on TV. This company doesn't have annoying commercials like other competitors.
The office staff was courteous and helpful, and Victor was wonderful. I give his presentation an A++++!
I can't begin to tell you how great the crew was. They were great!!!
I chose to work with Ohio Basement Authority because of the pricing and recommendations by the company representative I met with. He was very professional and thorough, and he instilled a great deal of confidence.
The representative you sent out was very thorough and had an obvious interest and concern in listening to and meeting our specific needs.
We chose Ohio Basement Authority because you were prompt to return calls and followed up with us. You also generally seemed more interested in the job than other companies.
The crew led by Jose was fantastic! They went above and beyond our expectations. When the water-damaged basement steps started to come apart after pulling them away from the wall, Jose took it upon himself to attach replacement stringers and replace the bottom two steps that were unsafe to use. That's incredible!
The clean-up was also exceptional! They left it cleaner than when they arrived!
I chose to work with Ohio Basement Authority because they are trustworthy, easy to reach, and stuck to their word. The inspector was great, responsive and courteous.
Great job. All aspects of the job went smoothly. I appreciate the responsiveness and attentiveness of everyone involved with the project.
We’ve seen Ohio Basement Authority on TV, and we chose to work with them because they were the company that called us back first.
Zeke was great, and the installation crew was courteous.
I’ve seen Ohio Basement Authority on television, and I chose to work with you because you contacted me quickly and set up the appointment quickly. The office staff was very helpful.
Zeke did a great job. He was very knowledgeable, thorough, and answered all my questions.
Milton Castro, Daniel, and Salvador also were great. They cleaned up like they had never been here.
The office staff has been fantastic with complete follow up and excellent communication. All of the reps that I have dealt with were excellent, professional, courteous and personable. The crew was professional and polite. I requested they call me on my cell phone prior to coming so that I could meet them at the house, and they did. I have worked with other contractors and requested the same thing, and it never happened. So I was very pleased with the follow-up.
The inspector was very thorough in explaining what we needed to prevent problems in the future. No other company seemed to provide the same level of expertise as Ohio Basement Authority.
The production crew was also great. They wanted us to know what would be happening and be done as quickly and thoroughly as possible. The foreman and Daniel Hernandez were very good workers and wanted us to be completely satisfied.
I have seen your television commercials on Channel 10, and a friend recommended your company. I chose to work with Ohio Basement Authority because of my friend’s recommendation and the thorough presentation given by John Becker Sr.
All men with the crew – Jose and Martin – were courteous, and the cleanup was excellent.
I chose to work with Ohio Basement Authority because of the inspector’s good listening, a thorough evaluation of the property, multiple solutions and a relatively reasonable price.
Clark was great. He listened to my concerns, offered his solution and didn’t continue to discuss things that I didn’t feel I needed.
The crew was very courteous. Their clean-up wasn’t spotless, but considering what had to be done I thought it was very good. Jose and Chris spent a significant amount of time covering everything, with extra covering over our gym equipment. I made a special request for this, and Clark did a good job of communicating that to the crew.
We were satisfied with the inspector’s presentation, and we chose to work with Ohio Basement Authority because of the cost and thoroughness in explaining the work that was recommended. The office staff also was willing to work with us to establish a schedule for performing the work.
Everyone with the crew was quite professional and courteous, and I was pleased with the final cleanup. I especially appreciated their recommendation to keep the dehumidifier turned off for about a week to allow for slow drying of the concrete covering on the drain system.
I’ve seen Ohio Basement Authority on TV and neighborhood signs, and I chose to work with the company because of the staff’s professionalism and honesty.
The inspector we met with was helpful in answering our questions and gave us an informative presentation so we could make our decision to use you as our contractor for our basement needs.
The crew called about an hour before arrival to let us know they were on their way, and they arrived within the time frame that was set. They were very friendly and courteous during the whole process, and answered any questions that we had.
I have to commend your crew on their expertise and professionalism. They were top-notch, including your office staff and inspector. Good job!
I’ve seen your TV ads, as well as you out doing jobs for other people in the neighborhood. I then chose to work with you because you appeared to be a reliable company and the price seemed fair.
The office staff was very helpful. I talked to someone at the office several times, and they always seemed very professional. The inspector I met with also seemed to be knowledgeable and a very nice person. He’s a representative to be proud of.
The crew was 15 to 30 minutes early, got right to work, and seemed to be a very nice group. They did a good job cleaning up. You could hardly tell they had been here.
So far, your company seems to be an outstanding organization I can speak highly of. You really impressed me. Rest assured, I will recommend your company to anyone that might need your service.
I chose to work Ohio Basement Authority because of your employees and BBB rating. The inspector was great. He is an asset to your company.
The installation crew was very professional, and did the job in a timely manner. Joe and his helper were very nice.
We met two very nice ladies at the Ohio Expo. They were the nicest, easy to talk with and professional than most other booths we stopped at that day. Very helpful and great experience.
Jeff who came to the house was very nice and knowledgeable. Again very easy to talk with and felt I could trust him. You have the right people in the right roles. Great experience.
We chose to work with Ohio Basement Authority because of your people and the price. The experience of working with Jeff was a pleasure and trusting. It is something to be appreciated and vital to the decision. You were competitive on price as well.
The crew was very friendly and exceeded expectations. They also left the area better than they found it. I couldn't have asked for better. They were hard working, focused and on top of getting the job done. There is that little bit of uncertainty and worry of who will actually be doing the work when you bring a company into your home, but as soon as they arrived that worry was gone. They were friendly, made sure to introduce themselves and made the time to talk through the details. I was impressed.
It is not often you receive a flawless experience when trying to have someone come in to do work at your house. Every step of the process (inquiry/scheduling, sale/estimate, communication, and installation) was done with excellence. Ohio Basement Authority seems to have learned from their many years of experience to just about perfect their way of doing business and it shows. Kudos and thanks to everyone. I'm looking forward to getting to use my basement now that the repairs have been made.
The office staff was very pleasant on the phone, and our inspector, Victor, was very helpful and knowledgeable.
Adam with the installation crew called prior to arriving to let us know they would be arriving at the scheduled time. They were very polite, respectful and informative. No mess was left behind! They even offered to re-plant some perennials that had to be moved.
My inspector did a great job. He was knowledgeable and responsive. His professionalism and the fact that your own employees would be doing the work made me choose Ohio Basement Authority.
The foreman and the two guys he had with him were excellent. They installed a drainage system around the whole house for all of the seven downspouts, sump pump and three window wells. We had a very good experience and they did what it took to do the job correctly. We would recommend them.
The inspector I met with was very informative and thorough, and I chose to work with Ohio Basement Authority because of the good reviews and price.
The crew was very courteous and explained what they would be doing and what to expect. They did a great job keeping things clean during the process and went above and beyond in cleaning up afterwards.
The company representative I met with was friendly and professional. Another company seemed like a hard sell, and one other was expensive and I didn’t like their solution as well.
The installation crew was very careful. They put down a plastic runner where they would be walking. They had to dig a ditch in the lawn, but didn’t disturb the lawn or plants surrounding the ditch.
They cleaned up the water in the basement from a previous storm and sump pump failure, and they were very friendly.
We saw Ohio Basement Authority on WBNS-10TV. We chose to work the company because of a recommendation from Re-Deck in Westerville. Even better, our next door neighbor had a repair project done by Ohio Basement Authority. She is a perfectionist, so we knew first-hand how well the repair system works.
John Becker Sr. was so knowledgeable and has a great personality. We really enjoyed meeting him and talking about solutions.
We should have done this years ago, but didn’t know where to turn!
We chose to work with Ohio Basement Authority because of the company’s reputation.
The inspector we met with was very professional. He went into the crawl space, took pictures, and told us what needed to be done.
The installers also were very good. The foreman, Rich, knew what he was doing. They did a very good job. Thanks, Rich and crew!
I’m glad I hired them!!!
I just moved to the area, and I saw an ad for Ohio Basement Authority on TV.
From my first contact, everyone that I spoke with and dealt with was very professional and courteous. I chose to work with Ohio Basement Authority because of the lifetime warranty backed up by a worldwide company, and I really liked the inspector and his presentation.
The installation crew was exactly on time, and a little early the next day. They were extremely courteous. This crew was the best! Actually, I think my basement is cleaner than when they started!
We chose to work with Ohio Basement Authority because of the inspector’s presentation and the warranty.
Brendan did a great job. We originally asked about an egress window, and ended up with an egress window and waterproofing.
Our foreman was a pleasure to work with, and everyone on the crew was pleasant. They cleaned up daily and at the end. They did a great job. They are great communicators, which is great when you are doing work on my most important asset.