|Why Choose Us?
We met two very nice ladies at the Ohio Expo. They were the nicest, easy to talk with and professional than most other booths we stopped at that day. Very helpful and great experience.
Jeff who came to the house was very nice and knowledgeable. Again very easy to talk with and felt I could trust him. You have the right people in the right roles. Great experience.
We chose to work with Ohio Basement Authority because of your people and the price. The experience of working with Jeff was a pleasure and trusting. It is something to be appreciated and vital to the decision. You were competitive on price as well.
The crew was very friendly and exceeded expectations. They also left the area better than they found it. I couldn't have asked for better. They were hard working, focused and on top of getting the job done. There is that little bit of uncertainty and worry of who will actually be doing the work when you bring a company into your home, but as soon as they arrived that worry was gone. They were friendly, made sure to introduce themselves and made the time to talk through the details. I was impressed.
It is not often you receive a flawless experience when trying to have someone come in to do work at your house. Every step of the process (inquiry/scheduling, sale/estimate, communication, and installation) was done with excellence. Ohio Basement Authority seems to have learned from their many years of experience to just about perfect their way of doing business and it shows. Kudos and thanks to everyone. I'm looking forward to getting to use my basement now that the repairs have been made.
I chose to work with Ohio Basement Authority because of the repair technology, and they were the first company to come out and give me an estimate.
The office staff was very courteous and helpful, and the inspector was informative and professional. He let me know all about the process and options I had for additional work. The crew also was very courteous and professional.
I am very pleased with all aspects of the job. The crew took their time and did excellent work. They were true professionals. They did not rush to finish the work like a lot of contractors do.
We would not hesitate to use them again or to recommend them to anyone in need of basement or downspout work. Thanks so much for your great service!
The inspector I met with was very informative and thorough, and I chose to work with Ohio Basement Authority because of the good reviews and price.
The crew was very courteous and explained what they would be doing and what to expect. They did a great job keeping things clean during the process and went above and beyond in cleaning up afterwards.
I heard about Ohio Basement Authority through Angie's List, and I chose the company because of the representative's professionalism and the recommendations met our needs. Matt was thorough, friendly, and gave suggestions about our home rather than coming with pre-set recommendations.
We saw Ohio Basement Authority on WBNS-10TV. We chose to work the company because of a recommendation from Re-Deck in Westerville. Even better, our next door neighbor had a repair project done by Ohio Basement Authority. She is a perfectionist, so we knew first-hand how well the repair system works.
John Becker Sr. was so knowledgeable and has a great personality. We really enjoyed meeting him and talking about solutions.
We should have done this years ago, but didn’t know where to turn!
I heard about Ohio Basement Authority on radio and television ads, and I chose to work with the company because of the reviews on the Internet. The inspector I met with was friendly and knew his products and services offered.
Ohio Basement Authority previously performed work at my house, and everyone with the company was very professional both times we had work done by them.
We were also very impressed because this company was the third or fourth contractor we had come out to our house to find a mystery leak, and the Ohio Basement Authority inspector found the root cause of it in 20 minutes.
The installation crew arrived on time, and they were very courteous and nice to me and my kids. The inspector and foreman was knowledgeable and professional, and I appreciate the fix very much. It was done at a fair price, and I will call you again if I need any more work done.
The representative was excellent in explaining all options and the costs.
Brian was very polite and knowledgeable, and did a thorough investigation to the cause and source of the leak.
Everything was satisfactory.
John Becker Sr. did a very good job explaining the issues with my crawl space and what Ohio Basement Authority could do to remedy my situation.
John’s presentation was one reason why I chose to work with Ohio Basement Authority. The other is because neighbors had Ohio Basement Authority out to examine their crawl space and determined that it wasn’t in need of remediation. That representative was very courteous and left the neighbors with a good feeling.
The installation crew was respectful and courteous. They even arrived a little early, but I was glad they did since I had time to do other things after the job was completed.
I would recommend Ohio Basement Authority to others who have a similar issue as I did.
We contacted three or four other companies and felt Ohio Basement Authority would give us everything we wanted for the best price.
The inspector, Corey Froelich, was great and kept us up to date on everything. He helped us through some difficult issues with our loan processing and scheduling of the work.
Brandie was excellent. She even contacted me about my concerns while on vacation. She helped with all the paper work and made sure everything was set up with my mortgage company for the rehab loan.
The foreman and his crew also were excellent! They explained everything to us every day. The crew worked hard for four days and cleaned their work area daily. It was impressive to see them carry buckets full of cement out of the basement!
We’ve seen Ohio Basement Authority on TV and in the newspaper, as well as company vehicles as crews worked on other homes in the area. We chose to work with you because of your years of service and because you are a local company.
The office staff was very nice, and the inspector we met with went over everything completely. We had a great crew. They called to advise of their arrival, they were very polite, and they did not leave anything. All issues and concerns were taken care of in a timely manner. We would recommend your services to our neighbors and friends.
I chose to work with Ohio Basement Authority because of the online information and my inspector. He was excellent. He listened to my concerns and showed me all the products and costs. There was no pressure to spend more than needed.
Jose and his installation team were very professional. They did a great job, and they even collected the OUPS markers at the end.
I heard about Ohio Basement Authority on TV, and I chose to work with the company because of its reputation and reviews.
The representative I met with was very thorough and courteous. The installation crews were also very courteous. They arrived on time and did a good job cleaning up.
I chose to work with Ohio Basement Authority because of the type of product for repair.
The representative did a great job explaining the product and process, and he answered all my questions.
The crew called ahead of their arrival, and they arrived on time. They were very polite, courteous, efficient and neat. The driveway was swept and very clean. No mess was left behind.
The representative was respectful, and his presentation was very informative.
I chose Ohio Basement Authority because Engineer Steve Schira's recommendation, and a very thorough and helpful presentation.
This was a very friendly and helpful group who seems to enjoy what they do, and love to share it with others.
I had a new sump pump and drainage for part of my basement installed a couple of years ago, and I was satisfied with the results. So I am a repeat customer and I chose you again to install a drainage system for the other half of my basement.
The inspector I met with was very courteous and helpful. The crew also was courteous, on time, and cleaned up the area well.
I chose to work with Ohio Basement Authority because of their well put together TV commercial, the packet sent out to me before my appointment, and the quality sales conversation/presentation. The office staff also was always super wonderful and helpful.
Brendan was thorough and answered all my questions, and my wife always says I have a lot of them. He gave us options and let us decide the best route without being pushy. I’ve given his name to two of my neighbors already.
Mike Gramly's crew was on time and worked through rain most of the time they were here, even when the guys from another company were sitting in their truck whiling the day away. I even noticed when any of the guys took a break, that they went to the truck to do so. Speaking of the truck, it was organized and kept up. If something a customer probably never sees or recognizes - the storage area of their truck - is kept in a state of respect internally in the company, I can assume they will treat the parts of the job at my house I don't see them do with respect as well.
These "unnoticeables" are the things I notice when a crew comes to my house, and what makes me call them for follow-up work. It also speaks to a company culture. The whole crew was conscientious and answered my questions, again, of which my wife says I have a lot. My kids really enjoyed watching Rob run the "digger!"
The crew also was very clean and thorough with their job clean-up. The re-grade they just completed was top-notch.
Thank you for coming into our home and treating it with respect.
Everyone at the office was very helpful and easy to get a hold of when questions came up!
The inspector you sent was able to come out fast, and he gave me the information I needed to make a decision on work to be done.
The crew, including Milton and Daniel, were awesome! They were friendly, answered questions and were efficient. They got right to work and completed it ahead of schedule! The clean-up was great. They left things exactly how they were to start.
I saw one of your trucks in the neighborhood, and I contacted you specifically in response to a direct mailing. I then chose to work with your company because of the cost and getting exactly the solution I needed.
Of all the representatives that came to the house, I found Jacob Thomas to be the most helpful. He listened to what I wanted and did not try to sell me what I did not need.
The crew wanted to come early due to a scheduling snafu, but we were able to reschedule to what we were expecting. That allowed us to do some last-minute cleanup. Then they called to let us know they were coming, and they were on time.
Jose and his crew were very polite and nice. I was surprised how quickly and cleanly the work was done. Except for the work done, you wouldn’t even know they had been here.
The inspector I met with was very nice, explained what I should expect for the repair, and was on time. You price matched another company that wanted to do a more invasive procedure that I didn’t want. Then I looked you up on the BBB website and liked your reviews.
The installation crew was on time, and even called 20 minutes ahead of time to tell me they were on their way. I liked that. They were extremely courteous, very polite, put footies on to protect my carpet, and explained everything to me.
Overall, it was a great job. There was an unexpected change in the procedure to fix the crack, but you worked with us and made the necessary changes right on the spot with no need to reschedule. That was amazing. I will refer your company to friends and family.
I chose to work with Ohio Basement Authority because of the great inspector I met with and the reviews I read about the company. My inspector was very knowledgeable and personable.
The foreman and his crew were excellent. He walked me through everything and kept me updated the entire time.
We just happened to see you at the most recent home and garden show at the Fairgrounds, and it struck us we had this pesky leak in the basement that needed addressed.
The individual at the booth who was on site to do the work was very polite at the booth, and he and the crew were very polite while on site. The cleanup was very satisfactory. My wife was VERY impressed and pleased they cleaned up their work area.
Right now, all our friends have dry basements! But we will definitely recommend you to others as opportunity permits. Doug, this team did you and your company proud.
My experience with Ohio Basement Authority was amazing.
Mr. Becker was extremely helpful, very efficient and explained every process through our appointment. I was extremely impressed with his professionalism, and he was very helpful with my final decision.
I will refer Ohio Basement Authority whenever asked for a recommendation.
We knew Ohio Basement Authority was the right choice after comparing your reviews on BBB and Angie's List to reviews of similar companies.
The crew answered all our questions and guided my wife or me through the work, products and how everything was being done. The crew foreman kept us informed through the entire process. He even told us what we needed to do after the work was completed.
Based on the level of work and feedback provided by your company, I will emphasize to anyone that needs work done to contact Ohio Basement Authority.
I heard about Ohio Basement Authority through the company's TV ad, and I chose to work with them because of the price and product offered.
The inspector I met with was friendly, kind, informative and patient.
The crew was awesome. They were on time, and actually arrived a little early. They cleaned up every step of the way, and were very insistent that they go the extra mile to make sure they didn't leave any evidence that they had been here.
I heard about Ohio Basement Authority through TV ads and mailings, and I chose to work with this company because of its reputation and responsiveness. The inspector I met with was professional, knowledgeable, and patient.
I saw an Ohio Basement Authority TV commercial, and I chose to work with the company because of its BBB rating and the product quality.
The company representative and his presentation was very thorough and informative. He was also very relatable and easy to talk to.
The installation crew arrived early and called ahead. They were also very easy to talk to and very thorough. I felt very well-informed.
Ohio Basement Authority did work at my neighbor's, and I chose your company because of my neighbor's input and the information I found on Angie's List.
The representative's presentation was very thorough, and I was pleased dealing with Brandie. She was helpful and very polite.
The crew was also very polite, and answered all questions. Throughout the install the crew was great, explaining the work being done.