|Why Choose Us?
There’s no doubt that our inspector was part of our decision to work with Ohio Basement Authority. He was very professional and knew his product from A to Z. The BBB was also part of our choice, as well as the overall plan as to what was needed and how it would be done.
The crew was great. Each member introduced themselves and shook hands as soon as they arrived. They were friendly, and each knew their job very well. They even were really good with our canine friends who are always in the way.
I’m a retired Whitehall police chief, having served 37 years primarily in supervision and management, and 16 years as chief.
I learned fairly quickly just how important public relations is. I also learned that people are far more likely to complain about an employee than take the time or put forward the effort to compliment them.
I’ve made it a habit to take the time to compliment exemplary conduct, as well as inferior. I’ve always adhered to the Golden Rule, “Do unto others as you would have them do unto you.”
I can assure you that the inspector I met with embodies the essential characteristics of a model employee/representative. He was punctual and polite, respectful and courteous. He was and is very knowledgeable and informative. He was not pushy. I can’t think of one negative.
I have a high opinion of your company because of my contact with your inspector. I have no doubt he will excel in any assignment he is given. He has much potential.
My compliments for recruiting someone with the potential and demonstrated ability.
I’ve seen Ohio Basement Authority’s TV ads, and I chose to work with the company because they had the best price and the best sales presentation.
I waited to respond to any questionnaires to see if heavy rains would cause any basement water to appear. No water!
The inspector I met with was fantastic, patient and informative. I chose to work with Ohio Basement Authority because of the 100% guarantee, and I could not find any negative reviews. The installation crew arrived on time, was courteous, and did a wonderful job with the clean-up!
I chose to work with Ohio Basement Authority because of a recommendation by a friend who had foundation work done by your company.
You are very fortunate to have such knowledgeable and courteous representatives. The rep I met with explained the process, equipment, and uniqueness of the basement water control system with admirable clarity and patience for any questions I had.
The installation crew was extraordinarily courteous and thoughtful. They worked so smoothly together, and it was impressive to observe. Jose, the foreman, went over the project very carefully with me so as to make sure we were both on the same page and I knew exactly what the sequence of work would be. Ohio Basement Authority can take great pride in the performance of this installation crew. Wow! They are good, good, good.
I'm impressed by the staff of Ohio Basement Authority, the quality of their work, and my interaction with the crew. If only other companies could match your product and staff.
I called two local companies and they did not return my call. Then I called Ohio Basement Authority. Not only did Jacob come over to the house with my first concern, he and Jeff came over the next day when I discovered my crumbling wall.
I was told to have the hot water heater moved prior to the installation. The crew leader hooked it back up for me as a courtesy. He felt that I should not be without hot water. The crew also placed plastic on my floor to avoid tracking dust. One crew member also swept the floor after installation. Not one speck of dirt was on the floor.
I have spoken highly of my experience to my co-workers and family.
I chose to work with Ohio Basement Authority because of the literature and the presentation of your inspector. The presentation was very well done, and the literature was great. It gave me an understanding of some information I did not know before. Very professional!
The office staff also was very helpful and courteous. They acted like they enjoyed their jobs, unlike a lot of others I’ve had experience with.
The crew was very courteous and helpful. They had very good manners and knew how to work. They worked well as a team.
Ohio Basement Authority has a great staff, and the inspector I met with did a good job. I chose to work with the company because of its rating on the Internet and the price fell within my guidelines.
The crew also was very courteous and professional. What more could you ask for?
I chose to work with Ohio Basement Authority because of Joe who did the inspection, and because of the reviews on Angie’s List.
I felt at ease with Joe and didn’t feel like I was pressured to buy. I had many questions even after he left, and he always answered them all.
The inspector I met with, as well as his presentation, was wonderful. That’s why I chose to work with Ohio Basement Authority, because of the inspector and his explanation of your services.
Great staff. We highly recommend this company!
Ohio Basement Authority seemed very reputable, and we thought the price was below what we originally thought it would be. You also pursued us for a year before we made a decision to have you come out. The inspector we met with was very personable and understandable.
The foreman and his boys worked very hard. They did a great job and we are happy with the results. We are looking forward to a dry basement!
I looked online, and your website, along with others, came up.
The company representative I first met with was very professional and knowledgeable, and did a very informative presentation, answering all my questions.
I had already scheduled a job when I discovered that a rental unit that I am building and the dirt under it had settled. The floor was basically hanging in midair. I contacted my inspector, and he made sure the office got in touch with me. You found an open spot and scheduled both jobs the same day.
The installation crew was very prompt, went right to work, and was very professional and courteous. Mike explained everything he was doing, and never left me uncomfortable at any time. You need to hang onto this employee and his trainee!
The clean-up was also very thorough. They even cleaned up my mess, along with theirs.
I am very satisfied with every aspect of your operation – from the very first inspection to the last piece of dirt swept from my floor. I would and will recommend your service and product highly to friends and other customers.
I chose to work with Ohio Basement Authority because of the company’s rating and my inspector. He did an excellent job in providing information about the cost and expectations.
It was very professional service with outstanding results. I would hire them again.
The inspector was very informative. The crew members were both very professional. They did a great job. The crawl space looks very nice. It now gives us extra storage space. They also cleaned up after their installation and left no mess behind at all.
We would definitely recommend your company to others.
I chose to work with Ohio Basement Authority because I know it’s a reliable company, and I know the owner, Doug, will make sure they do a great job!
Matt did an excellent job of explaining my options and what would work for our situation.
The installation crew arrived on time and did a great job of setting up and cleaning up when they left. Our foreman was awesome!
Your representative was very thorough and answered my questions both when he was here and later when I had additional questions. His presentation and willingness to work with me sold me on the job.
The crew called and told me when they would be here. But with the extreme cold and snow I asked them just to take their time and be careful. I think they may have been five minutes late, but it was sooner than expected in those conditions. They were extremely courteous and the work was very, very satisfactory.
I really liked the design of the flangeless waterproofing system, as well as the price. Your estimate was more than $1,000 under the next closest estimate I received.
The crew was nice and courteous. They did not mind me looking around and seeing how progress was going. They answered any questions that I had and took the time to explain things. The clean-up that was done was just fine. They did not leave any large messes for me to clean up.
The representative was professional and courteous. There was no high-pressure, and he was not in a rush to leave.
I chose Ohio Basement Authority because they had the sump drainage system and professional installation I was looking for.
The installation crew was on time and gave me a courtesy call before arriving. They were informative, and they entertained my need to test the backup pump after installation. It worked fine, and it put my concerns at rest.
It was a professional looking installation. I can't believe how quiet the pump motor is.
I have seen Ohio Basement Authority online, and their vans driving around.
The office staff was very professional and polite, and the inspector's presentation was excellent. He did a great job, and we like our purchase. It's exactly as he said it would be.
The crew guys did a great job. It was like they were never here because they cleaned up everything.
Great sales, great product, and great install crew.
I heard about Ohio Basement Authority through the company's TV ads.
The office staff was incredibly helpful, and refreshingly courteous, professional and knowledgeable.
I chose to work with this company because of the inspector's knowledge of the products and what needed to be done to correct the situation. He didn't use any high-pressure sales or try to sell more than necessary. He also offered competitive pricing.
The installation crew arrived on time, and they were very courteous.
If I come across more people who may need your services, I would not hesitate to recommend you!
We chose to work with Ohio Basement Authority because we liked your concept and you had good reviews online. The inspector was very helpful in presenting your product, and the installation crew was very nice and informative.
Erin was courteous and polite. Very knowledgeable about the project to be done.
We decided to go with you because we had a tight deadline, and you said you could get the work done by November 1. It was completed on time.
I heard about Ohio Basement Authority on the radio, and I chose to work with the company because of the timing of the job.
This was the only crew I have ever had at my house that didn’t stop for “smoke breaks” every 45 minutes. No foul language. Great young men. They went above and beyond, and even cleaned up some of my own mess.
I hadn't heard of Ohio Basement Authority before, but I did a Google search and then used BBB and Angie's List to look at reviews. I chose to work with them because of good comments by other customers and good online reviews.
The representative was very good. He was helpful and explained everything. I didn't feel pressured to buy services.
The crew arrived on time, and was even a bit early. Mike is very courteous, friendly and professional.