|Why Choose Us?
I chose to work with Ohio Basement Authority because of the knowledge displayed by the representatives and the thorough printed documents left behind to review. I’ve also seen the company’s TV commercials, and we’ve had work done by them at our primary residence in Worthington. They were very helpful and thorough both times.
The office staff was courteous and helpful, and they kept us connected to the appropriate people whether it was getting back to the inspectors or the production staff.
The installation crew was very prompt, and I believe they called in advance to say when they were arriving. All three of them were very nice and friendly, and did whatever they could to please us and do a good job. The clean-up also was excellent.
I heard about Ohio Basement Authority through Angie's List, and I chose to work with your company because of the great reviews I saw online. I also liked the breakdown of the pricing on the products you install so you can see exactly what you are paying for instead of a lump sum cost.
The foreman and the crew were very courteous. He and his crew explained the installation process and went over the job to make sure everything that they had on their paperwork was correct at the beginning before starting the work.
They were always making sure there wasn't any dust getting into my living area. They also answered any questions I may have had about any of their products or the installation process. They went above and beyond everyday cleaning up any work debris.
If I have any more work that I need done in the future, Ohio Basement Authority will be the first one on my list. Also, it is very nice to see such a hard working group of people who seem to enjoy the work that they do, and take pride in the work they do.
I found Ohio Basement Authority on Angie’s List, and I chose to work with the company because of the reviews on that site and the BBB.
The inspector I met with did a great job and was very informative. The crew also did an awesome job! They left my basement cleaner than it was when they started!
There’s no doubt that our inspector was part of our decision to work with Ohio Basement Authority. He was very professional and knew his product from A to Z. The BBB was also part of our choice, as well as the overall plan as to what was needed and how it would be done.
The crew was great. Each member introduced themselves and shook hands as soon as they arrived. They were friendly, and each knew their job very well. They even were really good with our canine friends who are always in the way.
I chose to work with Ohio Basement Authority because I liked the results and what would be done to fix our problem. The inspector I met with explained the process and warranty to my satisfaction.
The installation crew was very punctual, friendly, and thorough. Thanks, Mike!
I’m a retired Whitehall police chief, having served 37 years primarily in supervision and management, and 16 years as chief.
I learned fairly quickly just how important public relations is. I also learned that people are far more likely to complain about an employee than take the time or put forward the effort to compliment them.
I’ve made it a habit to take the time to compliment exemplary conduct, as well as inferior. I’ve always adhered to the Golden Rule, “Do unto others as you would have them do unto you.”
I can assure you that the inspector I met with embodies the essential characteristics of a model employee/representative. He was punctual and polite, respectful and courteous. He was and is very knowledgeable and informative. He was not pushy. I can’t think of one negative.
I have a high opinion of your company because of my contact with your inspector. I have no doubt he will excel in any assignment he is given. He has much potential.
My compliments for recruiting someone with the potential and demonstrated ability.
I’ve seen Ohio Basement Authority’s TV ads, and I chose to work with the company because they had the best price and the best sales presentation.
I waited to respond to any questionnaires to see if heavy rains would cause any basement water to appear. No water!
The inspector I met with, as well as his presentation, was wonderful. That’s why I chose to work with Ohio Basement Authority, because of the inspector and his explanation of your services.
Great staff. We highly recommend this company!
Ohio Basement Authority seemed very reputable, and we thought the price was below what we originally thought it would be. You also pursued us for a year before we made a decision to have you come out. The inspector we met with was very personable and understandable.
The foreman and his boys worked very hard. They did a great job and we are happy with the results. We are looking forward to a dry basement!
A friend who is a satisfied Ohio Basement Authority customer recommended you. I’ve also seen your TV ads.
The inspector did a great job of explaining everything. He was courteous and represented your company well. The crews were wonderful. I could not believe how much work three people could accomplish in one day!
I chose to work with Ohio Basement Authority because of a reference from the company that did my radon test.
The inspector I met with was a very knowledgeable and polite young man that took the time to explain the process to me and answer any questions that I had.
The installation crew members also were extremely polite and courteous young men! They took special care throughout the entire process to keep my home clean.
The representative and his presentation were excellent, and the brochures were double excellent....LOVED THEM. Matt was great. That's why I chose the company, the brochures and Matt.
The crew was outstanding, and the foreman was great. He is patient and kind, and worked very, very hard.
My wife just happened to take notice of a commercial on TV you had one day. You were the first company we came upon. We checked the Internet with your reputation and checked with the BBB, and we were pleased you had flying colors.
We had a very friendly crew. Drew, the foreman, with Ben and Ryan were awesome. I was on vacation when they were there at the house and chatted with them some while they were working. I was concerned some, as they were working in direct sun for most of the day (in the high 80s low 90s). But they kept working no matter what. My foundation was as thick as 27 inches in some places. They had to dig deep in some places by hand.
They also did a good job cleaning up. They had to dig through a layer of stones that were at one time used for landscaping, and the dirt had some stones in it as well. I was surprised to see where thy raked all the stones back into the backfill area that I will be able to mow without throwing rocks.
My wife and I felt comfortable enough with them to offer them the use of our basement restroom since they had to keep hydrated, and figured they would need to use a restroom. We also said they could have their lunch in the finished part of the basement were it had air conditioning, but Drew said they normally don't eat a lunch. Holy cow!
I chose to work with Ohio Basement Authority because of the positive customer reviews and the company's reputation.
Matt was very professional and personable. The foreman and his helper were great. They answered all my questions and did great work.
I just Googled "basement foundation repair" and your company came up, but I chose to work with you because of a recommendation from a friend and my online research.
The representative and his presentation were both good, and I received the most info from the crew members. They helped with the change order process the most.