|Why Choose Us?
The inspector’s presentation was just right. He answered my questions and didn’t oversell or get pushy.
I then chose to work with Ohio Basement Authority because of the company’s professionalism and the belief that I was working with a larger organization that had a great reputation.
Other than the work performed, there was no clue your crew had been there. They worked quickly, professionally, and left no mess. Their use of the plastic wall to control dust was especially appreciated. Martin with the crew also was very nice.
I would call your company first if I ever needed additional services.
The company representative I met with was very helpful and professional, and he answered all my questions.
I chose to work with the company because of the thoroughness of the inspection of the issue, the inspector’s explanation of the cause and cure, and why his fix would be better than any other type.
The foundation had a broken corner, due to settling. The work was to raise the foundation of the entire side of the house. The crew was very professional and easy to work with. They stayed to do the job right, even though it took a day longer than expected.
I really liked the thoroughness and the extra time they took to do the job right.
Prior to doing research about basement repair companies, I never paid attention to those types of businesses.
We interacted with two companies, one of which was Ohio Basement Authority. There is a consistency in every interaction with members of your team from the inspector to the service support via telephone, to the installation crew on site.
We chose Ohio Basement Authority because your inspector spoke to us in a cordial manner that established trust and displayed a level of expertise, and because he followed up with us. He was very detailed in his explanation of possible service options.
It was a long drive from Gahanna to Athens each day, but Drew was always clear and accurate with the start time for each of the three days. Each member of the crew was an extension of your staff of inspectors, providing helpful insight about the process along the way. Drew was an excellent leader of his crew and ambassador for your company.
I will certainly keep Ohio Basement Authority in mind if I come across friends or neighbors that need basement repair work.
I was looking on Angie’s List and they contacted me, and I decided to at least talk to them and get an estimate. The inspector’s presentation was very informative and he answered any questions we had. My husband decided to go with them after the presentation.
I chose to work with Ohio Basement Authority because of the knowledge displayed by the representatives and the thorough printed documents left behind to review. I’ve also seen the company’s TV commercials, and we’ve had work done by them at our primary residence in Worthington. They were very helpful and thorough both times.
The office staff was courteous and helpful, and they kept us connected to the appropriate people whether it was getting back to the inspectors or the production staff.
The installation crew was very prompt, and I believe they called in advance to say when they were arriving. All three of them were very nice and friendly, and did whatever they could to please us and do a good job. The clean-up also was excellent.
I heard about Ohio Basement Authority through Angie's List, and I chose to work with your company because of the great reviews I saw online. I also liked the breakdown of the pricing on the products you install so you can see exactly what you are paying for instead of a lump sum cost.
The foreman and the crew were very courteous. He and his crew explained the installation process and went over the job to make sure everything that they had on their paperwork was correct at the beginning before starting the work.
They were always making sure there wasn't any dust getting into my living area. They also answered any questions I may have had about any of their products or the installation process. They went above and beyond everyday cleaning up any work debris.
If I have any more work that I need done in the future, Ohio Basement Authority will be the first one on my list. Also, it is very nice to see such a hard working group of people who seem to enjoy the work that they do, and take pride in the work they do.
There’s no doubt that our inspector was part of our decision to work with Ohio Basement Authority. He was very professional and knew his product from A to Z. The BBB was also part of our choice, as well as the overall plan as to what was needed and how it would be done.
The crew was great. Each member introduced themselves and shook hands as soon as they arrived. They were friendly, and each knew their job very well. They even were really good with our canine friends who are always in the way.