Your crew was at my property today and installed five Wall Anchors and two Carbon Fiber supports. I am a repeat customer, and have been impressed and happy with the results from Ohio Basement Authority. Today was no exception.
Special recognition needs given to Drew and his crew. Drew especially was professional, provided excellent customer service, and was fun to have working on my house. He took the time to explain things, and his explanations were excellent and comprehensive. He gave options of other work that may be needed, and explained it well and without any judgment or any attempt to try to sell me.
The crew was efficient, did excellent work, and cleaned up really well. They were considerate of my house, moved cardboard around so as to not track in mud or dirt, and put everything back in its place. They communicated well, called ahead as promised, and all three of them greeted me and were pleasant and professional.
I also wish to commend Vic. Vic was the inspector on this job, and he and I have worked together before. He is knowledgeable, thoroughly understands his products, and allows the customer to ask questions, which are answered completely and honestly. He doesn’t push. He gives the opportunity for the customer to grasp the information and make competent decisions. If I need basement work again, I will call and ask for Vic.
A Happy Customer,